Important: Helping us keep your client’s contact lists up to date! 📲

At Seniors Helping Seniors, providing the best possible experience for our seniors and their families is our top priority. To help us make that happen, we need your assistance with a quick but incredibly important task: ensuring your client's approved contact list is current.

Why This Matters to You

We frequently receive calls from family members or representatives regarding billing or scheduling. Unless a person is explicitly listed as an approved contact on the client's profile, privacy rules state we cannot speak with them.

When this happens, it leads to a frustrating experience for the family, the office, and ultimately impacts the seamless care of your client.

How You Can Help (It's Easy!)

The next time you are with your client or speaking with their primary family member, please take a brief moment to verify who is authorized to manage their care and scheduling.

If updates are needed, the process to fix it is incredibly simple:

• Text the office directly and let us know that the client has requested a change (for example: "Client requests Jane Doe be added to their approved list").

• We will reply to confirm we received your request.

• Check the app: You will see the updated contact reflected on the Contacts tab for your client by the following week.

Thank you for your dedication, your vigilance, and everything you do to keep our operations running smoothly and our families happy!

Staying Safe During Poor Air Quality

As caregivers, we naturally focus on protecting our clients—but remember to protect yourself as well.

When air quality is poor due to wildfire smoke, ozone, or other pollutants, try to keep outdoor activities to a minimum. If your client has respiratory or heart conditions, consider postponing non-essential outings and enjoying activities indoors instead. Open windows only when air quality improves, and use air conditioning or air filtration if available.

If you must be outdoors, keep trips as brief as possible. A well-fitting N95 or KN95 mask can help reduce exposure to harmful smoke particles. Pay attention to symptoms such as coughing, shortness of breath, burning eyes, headaches, or unusual fatigue in both yourself and your client.

If a client has an essential medical appointment, follow their care plan and use the safest route to and from the vehicle. If you have concerns about taking a client out during poor air quality, contact the office for guidance.

Providing excellent care also means caring for your own health. By taking simple precautions, you help ensure you can continue serving your clients safely and reliably.

You can request an Open shift

You can request an Open Shift be assigned to you

You are able to see open shifts 2 days from the current date up to 7 days in the future on the Menu in the WellSky mobile app for Clients that you match the skills needed. When you Request a shift, your response is sent to a Scheduler. You will see their response in the same place as either Scheduled or Denied, if someone else responed first.

Manage your Calendar

From the WellSky menu you can update both Hours Wanted and your Unavailability. It really helps the scheduling process if you keep this information current. Booking days off is very easy, just input your unavailability. This will keep you from being offered shifts when you are not able to work. Unavailable dates are limited to dates that you do not already have a client scheduled. If you need to cancel a shift, you still need to text that to a Schduler at 616-234-0190 and indicate whether you want to use PTO for your time away.

AFLAC Open Enrollment - ENDING SOON

We’re excited to share that we’ve negotiated a bundle of optional insurance protections through AFLAC for our employees. A personal AFLAC agent is available to answer questions and help you explore options. One of the most valuable benefits is the Whole Life and Term Life insurance plans, which can continue with you even if you are no longer employed with Seniors Helping Seniors.

Pls CLICK HERE to contact Patrice directly and get started.