Quick Tip: Text for Faster Assistance

We're here to help—and for non-urgent scheduling questions, availability updates, time-off requests, or other service needs, please text the office whenever possible.

• 616-234-0190 Kent County

• 248-969-4000 Oakland County

Text messages help us respond faster, keep everyone on the same page, and make sure your request doesn't get missed if our team is helping another caregiver or family on the phone.

Please continue to call for anything urgent, such as calling off a shift, running late, or a client emergency.

A quick text often gets you the fastest response. Thank you for helping us provide great service to both you and our clients!

New Caregiver Signaure confirmation feature

Effective Aug. 1, Wellsky will require the Caregiver confirm services on their own signature line during clock out.

After your client signs the Care Log, tap Next. You'll then see the option to add your signature.

Review the shift details, then sign the Care Log using your finger or a stylus—just as your client did. Once you've signed, tap Next to complete the clock-out process.

Taking a moment to verify your shift details and complete your signature helps ensure your visit is documented accurately and your time is processed correctly.

If you have any questions or experience any issues during the clock-out process, please contact the office. We're always happy to help!

Important: Helping us keep your client’s contact lists up to date! 📲

At Seniors Helping Seniors, providing the best possible experience for our seniors and their families is our top priority. To help us make that happen, we need your assistance with a quick but incredibly important task: ensuring your client's approved contact list is current.

Why This Matters to You

We frequently receive calls from family members or representatives regarding billing or scheduling. Unless a person is explicitly listed as an approved contact on the client's profile, privacy rules state we cannot speak with them.

When this happens, it leads to a frustrating experience for the family, the office, and ultimately impacts the seamless care of your client.

How You Can Help (It's Easy!)

The next time you are with your client or speaking with their primary family member, please take a brief moment to verify who is authorized to manage their care and scheduling.

If updates are needed, the process to fix it is incredibly simple:

• Text the office directly and let us know that the client has requested a change (for example: "Client requests Jane Doe be added to their approved list").

• We will reply to confirm we received your request.

• Check the app: You will see the updated contact reflected on the Contacts tab for your client by the following week.

Thank you for your dedication, your vigilance, and everything you do to keep our operations running smoothly and our families happy!

Staying Safe During Poor Air Quality

As caregivers, we naturally focus on protecting our clients—but remember to protect yourself as well.

When air quality is poor due to wildfire smoke, ozone, or other pollutants, try to keep outdoor activities to a minimum. If your client has respiratory or heart conditions, consider postponing non-essential outings and enjoying activities indoors instead. Open windows only when air quality improves, and use air conditioning or air filtration if available.

If you must be outdoors, keep trips as brief as possible. A well-fitting N95 or KN95 mask can help reduce exposure to harmful smoke particles. Pay attention to symptoms such as coughing, shortness of breath, burning eyes, headaches, or unusual fatigue in both yourself and your client.

If a client has an essential medical appointment, follow their care plan and use the safest route to and from the vehicle. If you have concerns about taking a client out during poor air quality, contact the office for guidance.

Providing excellent care also means caring for your own health. By taking simple precautions, you help ensure you can continue serving your clients safely and reliably.