Helpful Tidbits

Missing a client phone number?

If you do not find a phone number for your Client under the Menu > Client, then that means the receive does not have a phone for you to reach them on. In this situation, go to the Contacts in the app and you will find their emergency contact person and their phone number.f

Time Off Balances

To request time off, simply text the office with your dates and let us know how your senior wants to adjust their schedule. Also, let us know whether you want to use your paid time off. One of the Schedulers will get back to you to confirm the changes. Separately, we are working to fix the error in your Time Off balances shown on your paystub. Time Off redeemed this calendar is not showing correctly in ADP. We will keep you advised when this is fixed.

Texting is Best

Just a quick reminder that Texting is our preferred method of communication. In order to avoid taking up Scheduler time with non urgent matters, we request you think whether you need an immediate answer or whether your request can wait for a text response. Also, we do really need to receive your confirmation when we send you a shift change, so plese take a minute to confirm that you received the message.

Welcome Spring! Welcome Team!

We are glad for the new season and changes it will bring, taking us out of the long and dreary winter, yet again. Spring isn’t only good for blooms and allergy companies but us too this year.

Today we got to welcome four new team members to our SHS team!


Shann Souders, Bernadette Negron, Carly Kerbyson and Melissa Southwick.

We can’t wait for our whole team to meet them next quarterly meeting coming up on May 27th!

Check Out the Grand Rapids Senior Expo!! 5/20

Connect with dozens of local organizations dedicated to helping seniors and their families in Grand Rapids and surrounding communities.

Not only will you see the other resources' right in our town, but also be able to see US!! We will have our own booth there, so stop on by or send others over, too to say hello .

Meet with experts regarding Medicare Coverage, Assisted Living, Mobility Solutions, Independent Living, Veterans Benefits, Audiology, Senior Travel, Health Insurance, Home Care, Medical Equipment, Hospice Care, Financial Planning, Legal Assistance, Aging In Place Home Improvements, Eye Care, Physical Therapy and much more.   

Senior Expo link: https://www.seniorexpousa.com/2025-grand-rapids-spring-attendee.html#/

Grand Rapids / West MI Spring Senior Expo
Tuesday, May 20, 2025 • 10am-1pm
Frederik Meijer Gardens & Sculpture Park 
1000 East Beltline Ave NE
Grand Rapids, MI 49525